Hevi FAQ — AI Contract Management Questions Answered

Question 1

What is Hevi and who is it for?

Accepted Answer

Hevi is an AI-powered contract management platform built for mining, civil, building, and industrial construction teams. It helps project personnel — not just lawyers — properly administer contracts, flag risks early, and prevent costly disputes.

Question 2

What contract types and forms does Hevi support?

Accepted Answer

Hevi works with any contract type or form — AS 4000, AS 2124, NEC, FIDIC, bespoke head contracts, subcontracts, and more. If it's a PDF, Hevi can read it and work with it, including scanned and image-based documents using AI-powered OCR.

Question 3

How is Hevi different from general AI tools like ChatGPT?

Accepted Answer

ChatGPT is a general-purpose chatbot with no understanding of your specific contracts, projects, or obligations. Hevi is purpose-built for contract administration — it reads your actual documents, monitors your project communications against contract requirements, and generates responses grounded in your contract terms. Your data never leaves Hevi's secure environment and is never used to train AI models.

Question 4

What can I do with Hevi's Conversational AI?

Accepted Answer

Ask plain-English questions about any uploaded contract, specification, or regulation — like "What are the notice requirements for a variation?" or "What does the contract say about delay damages?" Hevi finds the relevant clauses and gives you a sourced answer. You can also draft correspondence directly from the chat.

Question 5

How does AI Monitoring work?

Accepted Answer

Hevi continuously monitors your site diaries, emails, and reports against your contract requirements. When it detects something that triggers a contractual obligation — like a potential claim event or a missed notice period — it sends real-time alerts so your team can act before it's too late.

Question 6

What are Automated Contract Reviews?

Accepted Answer

Upload your review criteria or policy requirements and Hevi will analyse an entire contract against them, flagging risks, non-compliant clauses, and key commercial terms. Results are exportable to Excel for reporting and stakeholder review.

Question 7

How does Hevi help when people leave a project?

Accepted Answer

One of the biggest risks in contract administration is losing institutional knowledge when personnel change. Hevi retains the full context of every contract interaction, AI query, and flagged event — so the next person can pick up exactly where the last one left off.

Question 8

How accurate is Hevi's AI? What if it gets something wrong?

Accepted Answer

Hevi uses Retrieval Augmented Generation (RAG), meaning every answer is grounded in your actual contract documents, not general knowledge. Responses include source references so your team can verify the clause themselves. Hevi is a decision-support tool — it surfaces the right information faster, but your team stays in control of every decision.

Question 9

Can Hevi hallucinate or make up contract clauses?

Accepted Answer

Hevi's RAG architecture means it only draws from documents you've uploaded — it doesn't generate information from general training data. If a clause doesn't exist in your contract, Hevi will tell you it can't find it rather than fabricating an answer.

Question 10

How does Hevi protect my data?

Accepted Answer

Hevi is ISO 27001 and SOC 2 Type II certified, hosted entirely on Microsoft Azure. Authentication is managed via Auth0 with Single Sign-On (Okta or Office 365). All data is encrypted in transit via TLS. Regular third-party penetration testing and continuous vulnerability scanning are standard. For maximum security, an enclosed deployment option is available with no external API access.

Question 11

Is my data used to train AI models?

Accepted Answer

No. Your data is never used to train any AI model. Hevi uses pre-trained models with Retrieval Augmented Generation (RAG) — your documents provide context for answers but that context is not retained or learned from afterward.

Question 12

Where is my data stored?

Accepted Answer

All data is hosted onshore on Microsoft Azure. For organisations with specific sovereignty requirements, enclosed deployment options are available.

Question 13

What's the ROI of using Hevi?

Accepted Answer

Poor contract administration puts 5–10% of contract revenue at risk through missed claims, unnoticed variations, and unmet notice requirements. A single missed contractual notice on a major project can cost more than years of Hevi subscription fees. Hevi pays for itself the first time it catches something your team would have missed.

Question 14

My team aren't tech-savvy — will they actually use it?

Accepted Answer

Hevi is designed for site supervisors, project engineers, and contract administrators — not IT specialists. The conversational interface means if you can type a question, you can use Hevi. There's no complex training required, and most teams are comfortable within their first session.

Question 15

We already use Aconex / Procore / SharePoint for our contracts. Why do we need Hevi?

Accepted Answer

Those platforms are excellent for document storage and project controls, but they don't read or understand your contracts. Hevi sits alongside your existing tools — it's the intelligence layer that actually analyses what's inside the documents, monitors obligations, and flags risks. It doesn't replace your document management system; it makes the documents in it useful.

Question 16

Can I rely on Hevi's outputs in a dispute or claim situation?

Accepted Answer

Hevi provides sourced references back to the original contract clauses, so any output can be verified against the source document. This makes it a powerful research and preparation tool for dispute and claim scenarios. However, Hevi is a decision-support platform — formal legal advice should always come from qualified professionals.

Question 17

Does Hevi integrate with our existing systems?

Accepted Answer

Hevi works with your existing email, document management, and reporting workflows. Contracts and documents are uploaded as PDFs. For AI Monitoring, Hevi can ingest site diaries, emails, and reports from your current systems. No complex ERP integration is required to get value on day one.

Question 18

Can I use Hevi across my entire business?

Accepted Answer

Yes. Hevi supports hundreds or thousands of users collaborating across multiple projects and contracts. Role-based access control lets you set granular permissions — restrict document downloads, limit project visibility, or control feature access per user or team.

Question 19

How long does it take to get up and running?

Accepted Answer

Most teams are operational within days, not months. Upload your contracts, configure your projects, and your team can start asking questions and receiving AI insights immediately. No complex integrations are required to get started.

Question 20

Is there a minimum term or lock-in contract?

Accepted Answer

Everyone starts with a 90-Day Pilot — a fixed 90 days on a real project, with full implementation support and an ROI review at the end. After the pilot, Hevi runs on an annual plan. We don't offer month-to-month, and there's no multi-year lock-in unless you opt into one for the discount.

Frequently asked questions

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